Page 30 - 2008_2009_Annual_Report

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Serving Our People
Strategic Priorities
objectives
Key Objectives
Performance Indicators
Progress
1. First Nations employment
Human Resource plans
Recruitment events
Employment programs
Succession plans
Employ 1,000 First Nations people
80% First Nations management
3
1,304 First Nations
people employed
3
Achieved
2. Better the health
and well-being of
SIGA’s employees
Attendance Awareness
management program
Work & Family
Balance Strategy
Implementation of SIGA’s
Health & Wellness Strategy
2% reduction in sick leave utilization
2% reduction in long-term disability
3
Attendance Awareness
Program developed
3. Engage and motivate
employees through
meaningful work
experiences and
learning opportunities
Monthly employee
management meetings
Implementation of a
variable pay program
Implementation of
Learning Strategy
2% reduction in grievances
Increase in employee
satisfaction rating
2% of revenues invested
in learning opportunities
for employees
3
An increase in complaints
reflects more accurate
and consistent reporting
in data
3
5,723 learning
events held
4. Cultivate high level of
guest satisfaction
Implement entertainment
strategy
Link current data to
marketing initiatives
and strategies
Benchmark guest satisfaction
establishing new targets
3
Specific targets/measures
were developed for new
five year strategic plan
5. Provide a unique SIGA
entertainment experience
and service
Develop box offices
Create valet and
shuttle service
First Nations hospitality program
3
Three box offices
established
3
Living Sky and
Painted Hand
valet/shuttle complete
3
Focus groups, guest
surveys and employee
feedback conducted
6. Ensure that facilities,
gaming products and
ancillary services exceed
guest expectations
Continue to utilize guest
satisfaction research
Ensure gaming products
are refreshed and updated
Conduct research
Meet annual target of 20% slot
replenishment
100% cashless service/slot
operations (TITO)
3
20% slot replenishment
complete
3
Ticket In – Ticket Out
conversion complete
in August
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