Page 32 - SIGA Annual Report 2014

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Creating A Better Tomorrow for Our People
SIGA’s strategic plan focuses on developing an intimate
relationship with customers and offering products and
services to those customers that increase revenue,
income and employment. Utilizing the balanced
scorecard methodology, SIGA has developed strategic
objectives and strategic initiatives. For each strategic
objective, performance measures and targets have
been established for a rolling five year period. For
strategic initiatives SIGA has designated a member
of the executive team to act as project sponsor and
milestones have been established to track the progress
of the initiatives.
SIGA has developed its strategic plan utilizing the
Balanced Scorecard model to look at our business
from the viewpoint of owners and customers to
determine what products and services we must offer
and what key business processes satisfy customer
needs. The model allows SIGA to demonstrate how
staff are supported to meet customer needs by the
organization’s investments in educational programs
and technology.