SIGA_Annual_Report_2015 - page 48

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STRATEGIC PLAN OVERVIEW
SIGA’s strategic plan focuses on developing an intimate relationship with customers and offering products and
services to those customers that increase revenue, income and employment. Utilizing the balanced scorecard
methodology, SIGA has developed strategic objectives and strategic initiatives. For each strategic objective,
performance measures and targets have been established for a rolling five year period. For strategic initiatives .
SIGA has designated a member of the executive team to act as project sponsor and milestones have been
established to track the progress of the initiatives.
SIGA has developed its strategic plan utilizing the Balanced Scorecard model to look at our business from the
viewpoint of owners and customers to determine what products and services we must offer and what key business
processes satisfy customer needs. The model allows SIGA to demonstrate how staff are supported to meet
customer needs by the organization’s investments in educational programs and technology.
BUILDING SUCCESS
CREATING A BETTER TOMORROW FOR OUR PEOPLE
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