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32

BUILDING SUCCESS

CREATING A BETTER FUTURE FOR OUR PEOPLE

Utilizing the Balanced Scorecard Methodology, SIGA has

developed strategic objectives and strategic initiatives. For

each strategic objective, performance measures and targets

have been established for a rolling five-year period. For

strategic initiatives SIGA has designated a member of the

executive team to act as project sponsor and milestones have

been established to track the progress of the initiatives.

SIGA has developed its strategic plan utilizing the Balanced

Scorecard model to look at our business from the viewpoint

of owners and customers to determine what products and

services we must offer and what key business processes satisfy

customer needs. This model allows SIGA to demonstrate how

staff are supported to meet customer needs by the organization’s

investments in educational programs and technology.

STRATEGIC PLAN OVERVIEW

SIGA’s strategic plan focuses on developing an intimate relationship with

customers and offering products and services to those customers that increase

revenue, income and employment.